Shipping Policy

This Shipping Policy applies to all purchases made through Europa Customs, operated by NEXT EDGE LTD.

By placing an order with Europa Customs, the customer confirms that they have read, understood, and accepted this Shipping Policy, our Refund Policy, and our Terms of Service.

1. Shipping Origin

Orders may be shipped from our fulfilment, supplier, or workshop locations in Germany, Cyprus, or other approved logistics locations, depending on the product, stock availability, preparation requirements, and delivery destination.

The shipping origin may vary depending on the product type, selected options, airbag inclusion, and logistics route.

2. Shipping Destinations

Europa Customs ships to multiple international destinations.

Shipping availability depends on:

• destination country

• carrier coverage

• product type

• customs rules

• import restrictions

• airbag transport restrictions

• courier or freight availability

Some products, especially airbags or products containing airbags, may not be eligible for normal air shipping and may require special transport.

3. Shipping Methods

Available shipping options may include:

• Standard Shipping: estimated 10–15 business days after dispatch

• Priority Shipping: estimated 5–10 business days after dispatch, where available

These timeframes refer to estimated delivery time after the order has been prepared and dispatched.

They do not include production time, custom preparation time, supplier processing time, workshop assembly time, inspection time, airbag sourcing time, or customer approval time.

4. Priority Shipping

Priority shipping refers to the available priority handling or faster transport option after the item is ready for dispatch.

Priority shipping does not remove:

• production time

• custom order preparation time

• airbag sourcing time

• inspection time

• supplier processing time

• workshop assembly time

• customs clearance time

• freight restrictions

• customer approval delays

Priority shipping is not a guarantee of a specific delivery date.

5. Processing, Production, and Handling Time

Processing time depends on whether the order is a standard stock order or a custom/special-order item.

Standard Orders

Standard non-custom items are generally prepared and dispatched within 1 to 5 business days, excluding weekends and public holidays, unless otherwise stated.

Custom Orders

Custom-made, made-to-order, or vehicle-specific products require additional production, assembly, finishing, testing, inspection, and quality control before dispatch.

A custom order includes any order that contains any change, selection, option, or specification different from the original product photo, standard listing photo, or standard in-stock configuration.

This includes, but is not limited to:

• selected stitching colour

• selected material or finish

• carbon fibre or forged carbon options

• leather, Alcantara, or mixed material options

• LED display options

• paddle shifter changes

• button or trim changes

• airbag inclusion

• airbag cover preparation

• heating, ACC, vibration, lane assist, or other function preparation

• right-hand drive or left-hand drive preparation

• any vehicle-specific preparation

• any customer-requested design or non-stock configuration

Custom orders may require 1 to 15 business days for processing and production before dispatch, depending on the selected options, material availability, production workload, quality control, and workshop schedule.

This timeframe refers to handling, preparation, and production before shipping, not the delivery time itself.

6. Airbag Shipping and Special Transport

Orders containing airbags require special handling.

Airbags are regulated safety components and may be subject to transport restrictions, inspection, documentation, carrier limitations, customs checks, and freight handling.

In many cases, airbags cannot be shipped by standard air transport and may need to move by road, sea freight, or approved freight channels.

For certain destinations, including island locations such as Cyprus, airbag transport can take longer because of freight restrictions, inspection, customs control, carrier limitations, and the fact that airbags may not be accepted for normal air shipping.

For airbag orders to certain destinations, transport, inspection, and freight movement may take up to 30 business days in some cases.

This period may apply in addition to production, preparation, and dispatch time.

Airbag transport delays do not automatically qualify the order for cancellation, refund, compensation, or chargeback while the order is still within the estimated timeframe or still active in logistics.

7. Customs, Duties, Taxes, and Import Charges

International orders may be subject to import duties, VAT, taxes, customs fees, brokerage fees, storage fees, or handling charges imposed by the destination country or carrier.

These charges are not included in the product price or shipping cost unless explicitly stated at checkout.

The customer is responsible for any customs duties, taxes, import fees, or clearance charges due upon delivery.

Europa Customs is not responsible for delays caused by customs inspections, customs clearance, missing customer responses, unpaid import fees, or local import procedures.

If the customer refuses to pay customs charges or fails to respond to customs/courier requests, the parcel may be delayed, returned, abandoned, or destroyed. In such cases, the customer may not be eligible for a full refund.

8. Tracking Information

Once an order has been dispatched, tracking information will be provided where available.

Tracking updates may not appear immediately after the parcel is handed over to the courier, freight provider, or logistics partner.

Some shipments, especially freight, airbag, customs, or cross-border shipments, may show limited tracking updates during inspection, transfer, customs clearance, or freight movement.

A lack of immediate tracking updates does not mean the order has not been shipped or that the parcel is lost.

9. Estimated Delivery Times

All shipping and delivery times are estimates only and are not guaranteed.

Delivery times may vary due to:

• destination country

• customs inspections

• import clearance

• carrier delays

• freight restrictions

• airbag transport rules

• public holidays

• seasonal demand

• weather conditions

• strikes or operational disruptions

• force majeure events

• incorrect shipping details

• failed delivery attempts

• delayed customer approval

• customer failure to respond to courier or customs requests

Europa Customs will assist where reasonably possible, but delays caused by carriers, freight providers, customs authorities, inspections, or circumstances outside our control do not automatically qualify for refund, cancellation, or compensation.

10. Customer Approval Before Dispatch

For certain custom orders, Europa Customs may send photos of the completed product before dispatch.

If customer approval is requested, dispatch may proceed after the customer confirms that the product is approved.

If the customer delays approval, does not respond, requests additional changes, or changes their mind after production has been completed, this may delay dispatch and delivery.

Europa Customs is not responsible for delays caused by late customer responses during the approval stage.

Once the customer approves photos and dispatch proceeds, the order is considered approved for shipment.

11. Incorrect or Incomplete Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Europa Customs is not responsible for delays, failed delivery, return, loss, or additional costs caused by incorrect or incomplete shipping information.

If a parcel must be reshipped due to customer error, the customer may be responsible for additional shipping, handling, customs, or return costs.

12. Failed Delivery or Refused Delivery

If delivery fails because the customer is unavailable, refuses delivery, fails to collect the parcel, does not answer courier requests, does not complete customs requirements, or provides incorrect information, the customer may be responsible for:

• reshipping costs

• return shipping costs

• storage fees

• customs fees

• handling charges

• carrier charges

• non-recoverable production costs

For custom orders, airbag orders, or vehicle-specific orders, failed delivery or refused delivery does not qualify the customer for a full refund.

13. Lost, Stolen, or Damaged Parcels

If a parcel arrives damaged, or if the customer believes the parcel is lost, the customer must contact Europa Customs as soon as possible.

The customer may be required to provide:

• photos of the packaging

• photos of the shipping label

• photos of the product

• videos showing the damage

• written explanation of the issue

• any courier notice or delivery evidence

Europa Customs will assist with the courier or freight investigation where reasonably possible.

A parcel is not considered lost unless the courier, freight provider, or logistics partner officially confirms it as lost after investigation.

If a parcel is officially confirmed as lost, Europa Customs will review the case and may offer a replacement, reshipment, or refund depending on the circumstances and applicable law.

Europa Customs is not responsible for stolen parcels after confirmed delivery to the address provided by the customer.

14. Delivery Windows and Refund Requests

Refunds or cancellations are not accepted while the order is still within the stated production, handling, inspection, freight, or delivery estimate.

This includes situations where:

• the order is still in production

• the order is waiting for parts

• the order is undergoing quality control

• the order is waiting for customer approval

• the order is in freight handling

• the order is in customs inspection

• the order contains an airbag requiring special transport

• tracking updates are temporarily limited

• the parcel is moving through courier or freight networks

Customers must allow the stated timeframe to pass before requesting cancellation based on delay.

15. Contact for Shipping Questions

For shipping, tracking, customs, delivery, or freight questions, please contact us with your order number and full name.

Email: info@europacustoms.com
Phone / WhatsApp: +357 99035956